Identity area
Type of entity
Authorized form of name
Parallel form(s) of name
Standardized form(s) of name according to other rules
Citizens' Inquiry Bureau
Other form(s) of name
CIB
ServiceOntario Contact Centre
Identifiers for corporate bodies
Description area
Dates of existence
History
The Citizens' Inquiry Bureau was established within the Information Services Branch of the Ontario Ministry of Culture and Recreation in 1978.
In 1979, when the Information Services Branch was divided to form the Citizens' Inquiry Branch and the Communications Branch, the Citizens' Inquiry Bureau was attached to the Citizens' Inquiry Branch.
In early 1981, the Citizens' Inquiry Branch was dissolved. With this change, the Citizens' Inquiry Bureau was briefly attached to the Communications Branch before being transferred to the Ontario Ministry of Government Services, in late 1981.
Within the Ministry of Government Services, the bureau formed a part of the Marketed Services Division. In 1993, the Information Services Branch (including the Citizens' Inquiry Bureau as part of the Access and Inquiry Services section) was transferred to the Management Board Secretariat.
In late 1995, or early 1996, the Citizens' Inquiry Bureau became part of the Public Access Services Branch.
In 2000, the Citizens' Inquiry Bureau was transferred to the Ministry of Consumer and Commercial Relations, where it was part of the Information and Services Branch. In 2001, the Ministry was renamed the Ministry of Consumer and Business services.
In 2004, the Citizens' Inquiry Bureau became part of ServiceOntario, with the Ministry of Consumer and Business Services. In 2005, it was transferred, as part of ServiceOntario, to the new Ministry of Government Services.
By early 2008, the name had been changed to ServiceOntario Contact Centre.
Places
Legal status
Functions, occupations and activities
The Citizens' Inquiry Bureau is a bilingual information and referral service for government programs and services. The bureau acts as a resource for government offices, MPP's, community information centres, libraries and private organizations.
Address
Internal structures/genealogy
General context
Relationships area
Related entity
Identifier of related entity
Category of relationship
Type of relationship
Dates of relationship
Description of relationship
Related entity
Identifier of related entity
Category of relationship
Type of relationship
Dates of relationship
Description of relationship
Related entity
Identifier of related entity
Category of relationship
Type of relationship
Dates of relationship
Description of relationship
Related entity
Identifier of related entity
Category of relationship
Type of relationship
Dates of relationship
Description of relationship
Related entity
Identifier of related entity
Category of relationship
Type of relationship
Dates of relationship
Description of relationship
Related entity
Identifier of related entity
Category of relationship
Type of relationship
Dates of relationship
Description of relationship
Related entity
Identifier of related entity
Category of relationship
Type of relationship
Dates of relationship
Description of relationship
Access points area
Subject access points
Place access points
Epithet
Control area
Authority record identifier
Institution identifier
Rules and/or conventions used
RAD: Rules for Archival Description, 2nd edn (2008)
Status
Level of detail
Dates of creation, revision and deletion
2026-11-16: migrated to AtoM
Language(s)
Script(s)
Sources
Ontario Government Telephone Directories
KWIC Index, 1995
Canadiana Name Authorities, 1996-12- 24
Maintenance notes
Revised by DSA as to name change in 2007 or 2008.
Archivist(s):
Paquet